Interim COO and senior advisory support for insurers, brokers, Lloyd's businesses, MGAs and specialty firms — across operating model, controls, resilience and AI readiness.
Get in touch
Practical diagnosis. Clear findings. Accountable improvement. Select any engagement below to see what it involves.
Assess performance, pain points, root causes, risks and improvement priorities — with a clear 30/60/90-day output.
Senior executive support during transition, stabilisation or change. A defined mandate, not an open-ended engagement.
Clarify roles, responsibilities, decision rights, process ownership, handoffs and metrics across the business.
Test whether active programmes can deliver operational benefit — not just programme activity and RAG reports.
Strengthen ownership, evidence, escalation, governance and management rhythm where pressure is emerging.
Identify where AI can safely support operations and where controls or judgement need redesigning first.
Something isn't working — but diagnosing the real root cause requires senior experience, not another internal review.
COO vacancy, handover challenge, or a senior operations leader stretched too thin to see the full picture.
Transformation programmes are active and budgets are spent, but the operational benefits aren't showing up in the business.
Governance, resilience or accountability issues emerging — from regulators, auditors, or your own management team.
Roles, handoffs and decision rights are blurred. Nobody is quite sure who owns what — and it's starting to cost.
Pressure to move on AI is real, but process, data controls and human judgement aren't yet ready for safe adoption.
MP Sure Consultancy is led by Matt Pasterfield, a senior insurance operations executive with COO and SMF24 experience across Lloyd's, specialty and international insurance markets.
Having worked with UK, US and Japanese-owned insurers, and spent more than a decade in Asia, Matt brings a global operator's perspective to diagnosing operational issues, improving controls and resilience, clarifying accountability and delivering practical change.
MP Sure is growing into a small network of experienced insurance and broking professionals — and a way of bringing senior experience and new talent together.
No commitment, no pitch deck, no junior team on the call. A focused conversation to understand the challenge — and whether MP Sure is the right fit.
There is no commitment and no pitch. If we think an engagement is the right approach, we will say so and explain why. If we think something else would serve you better, we will tell you that too.